Delivery & Returns
Delivery Policy & Returns for Likolo.se
Delivery & Returns Information
2. Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details regarding products, price, billing and delivery address.
If anything is incorrect in the order confirmation, you must contact us immediately via email at infokontaktaoss@gmail.com.
3. Delivery
Our normal delivery times are 5-12 working days. PLEASE NOTE! Orders placed on weekends will be shipped no earlier than the following Monday.
Due to high workload at the postal provider, delays may occur. We therefore ask for your understanding as this is beyond our control.
If delivery delays occur (without us having informed you of a longer delivery time), you should contact us at the email address: infokontaktaoss@gmail.com.
Note that additional customs & VAT charges may apply as you, the customer, are importing the product you order privately.
4. Prices
All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right for price changes caused by price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal that applies from the day you received an ordered item.
5.1 When exercising your right of withdrawal:
● You must notify us that you wish to withdraw. The notification must be sent to us at infokontaktaoss@gmail.com. Your name, address, email address, order number, and which items the return applies to must be clearly stated in your message.
● You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.
● You are responsible for return shipping, delivery, and the condition of the products upon return; the products should therefore be well-packaged and in their original packaging.
● We reserve the right to deduct an amount corresponding to the depreciation in value compared to the item's original value for used or damaged products from the refund amount.
5.2 The right of withdrawal does not apply to:
● Products that have been sealed (plombered) for health or hygiene reasons and where the seal (plombering) has been broken by you.
● Products that are sealed audio or video recordings where the seal has been broken by you.
● Custom-made products, which have been specially tailored for you or have a clear personal touch according to your wishes.
● Services that have been completed and where you have explicitly consented to the service beginning without a right of withdrawal.
● Goods that can quickly deteriorate, such as food.
● Single issues of newspapers or magazines.
6. Complaints and grievances.
● We inspect all products before they are sent to you. Should the product still be damaged or incorrectly delivered upon arrival, we undertake to rectify the fault free of charge in accordance with applicable consumer protection legislation.
● You must always contact us for approval before returning a defective item.
● The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
● Any errors and defects must always be reported to infokontaktaoss@gmail.com where you state your name, address, email address, order number, and a description of the fault.
● If we fail to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
● We reserve the right to deny a complaint if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.
7. Limitation of liability
● We do not take responsibility for indirect damages that may arise due to the product.
● We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fires, war, government decisions, reduced or non-delivery from suppliers.
● Furthermore, no responsibility is taken for any changes to products/product characteristics that have been altered by the respective supplier and other factors beyond our control.
8. Product information
● We reserve the right for any typographical errors on this website and for products being sold out. We do not guarantee that the images accurately reflect the exact appearance of the products, as there may be a slight color difference depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.